Communication is essential to any company, whether it’s with the CEO and board chairman or other board members. There are a few common mistakes in board communication among members that can result in frustration, misunderstandings, and ultimately, a loss of trust.

Board members often complain of lack of information, or are taken by surprise and not feeling valued. This can quickly damage relationships and diminish the capacity for a board member to make efficient decisions.

One way to address these issues is to ensure that communication with board members is conducted in several ways. To facilitate communication between board meetings, a board portal as well as instant messaging, video conferencing and email are all an excellent option. This means less time spent on administrative tasks and more time to be devoted to strategic discussions.

It’s also important to know the preferred method of communication for every board member. For example, some people prefer to be visual learners, while others prefer reading emails or phone calls. This will allow you to tailor your approach to different board members. You can ensure that they receive the most relevant information and that their needs are being satisfied.

It is also crucial to keep in touch with board members in a timely manner taking note of the urgency of each topic and determining the appropriate timeframe. If an issue comes up that isn’t on the agenda at the next board meeting, it may be best to defer the discussion until a later date.

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